The Thomas Waghorn
📍 1.6 miles from Priestfield Stadium
Recent Fan Reviews
During my break, I went to Wetherspoon to order a quick dessert and an orange juice. When I sat down, I noticed that my table did not have a number, which made it impossible to place an order through the app. I went to the bar and asked a female staff member for the table number. She informed me that it was “200.” I placed my order through the app and waited approximately 30 minutes, but my food never arrived. The pub was almost empty at the time, so I went to the bar to check on my order. I was told that no order had been received. I then showed my receipt, which clearly stated Chatham Wetherspoon, but the staff member insisted that I had ordered from the wrong restaurant. She said she would get her manager to take a look. When the manager came over, he immediately had a rude and dismissive attitude. I explained that I had been waiting 30 minutes without receiving my order. He went to retrieve it, and when he returned, the dessert was in poor condition — the ice cream had completely melted into the brownie. I politely asked for a replacement, but the manager refused and said it wasn’t his problem because I had entered the wrong table number. I explained that I had used the number provided by his staff (“200”). He then became verbally aggressive and called me a “black b” I recorded the interaction and have reported the incident to the police as a case of racial abuse. I am extremely disappointed and distressed by this experience. I expect this matter to be taken seriously and for appropriate action to be taken against the manager involved.
Absolutely poor service from the Thomas Waghorn, every single table was full of built up plates and glasses that appeared to be from breakfast; This was around 3pm in the afternoon. Staff was approached about whether there was any staff who could come and clear the tables, and the response wasn’t much better - Young man claimed there were no staff. Additionally, we ordered drinks well before ordering food, the food had came and was eaten before our drinks were even given. All round disgusting service.
Needs more staff, it wasn’t even that busy but staff were running around barely able to cope. Need to have more than 3 people in a Wetherspoons of that size on a Saturday. I imagine at least one will have quit after that shift or require psychological therapy. Whole place was in an absolutely awful state as a result and wait times were significant. It’s almost distressing watching the poor staff try and cope. One them even told me her shift finished an hour ago and she was staying to help the team out. I was half tempted to start clearing tables myself at one point.
The Building is very lovely indeed. Went with a friend for lunch and the venue was full of uncleared plates and glasses. It’s very loud when busy, it’s normally busy when I’ve visited. Ordering was an ordeal as my foot ware got stuck to the carpet and I couldn’t move for a few hours… I’m obviously joking, only stuck for one hour. Sorry, obviously I didn’t get stuck at all but some areas are sticky… Food seems microwaved on some choices and freshly cooked for others. Toilets are massive and impressive. Outside area feels cramped and feels like you’re there with everyone. A lively, noisy atmosphere. Food wise, average and cheap.
This is a lovely building converted by Tim's team and has history of the Royal Mail. Pub is on 2 floors and is located in Chatham town centre. It is quieter than a lot of other Spoons and we were very comfortable here. Stayed for a quick drink but didn't eat so can't really comment on the food or service.